Privacy Policy
Neuronest is committed to handling your personal data with care and transparency. This policy explains what information we collect when you use our website and courses, how we use it, and what choices you have.
01
Introduction & Scope
Neuronest ("we", "us", "our") operates the website at neuronestdu.biz and delivers online AI development courses from Bangkok, Thailand. This Privacy Policy applies to all personal data processed through our website, enquiry forms, course enrolment processes, and related communications.
We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand, and where applicable, the General Data Protection Regulation (GDPR) for users in the European Economic Area. By using our website or submitting information to us, you acknowledge that you have read and understood this policy.
If you have any questions about this policy or how your data is handled, contact us at [email protected] before using our services.
02
Data We Collect
We collect personal data in the following ways:
Information You Provide Directly
- Full name
- Email address
- Phone number (optional, if provided)
- Message content submitted via contact forms
- Course-related enquiries and correspondence
Automatically Collected Data
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited and time spent on each page
- Referring URLs and navigation paths
- Device type (desktop, tablet, mobile)
Legal Basis for Processing
- Consent — for marketing emails and non-essential cookies
- Contract performance — to process enrolments and deliver course access
- Legitimate interest — for website analytics and security monitoring
- Legal obligation — where required by Thai law or other applicable regulations
Data Retention
Enquiry data is retained for up to 24 months from last contact. Course enrolment records are kept for 5 years to satisfy accounting and legal obligations. Analytics data is retained for 14 months. You may request deletion at any time, subject to legal retention requirements.
03
How We Use Your Data
Primary Uses
- Responding to your course enquiries and contact form submissions
- Processing course enrolments and managing learner accounts
- Sending service-related communications (receipts, updates, mentor schedules)
- Providing mentor check-ins and learner support throughout your course
Analytics & Improvement
- Understanding how learners navigate the website to improve content and structure
- Identifying technical issues and resolving them promptly
- Measuring the effectiveness of content and course descriptions
Marketing Communications
We may send you information about new courses, updates, or educational content if you have given consent. Each marketing email includes an unsubscribe option. We do not send marketing messages without prior consent and do not sell your contact details to third parties.
Data Sharing
We do not sell or rent your personal data. We may share data with:
- Payment processors — to handle course fee transactions securely
- Website analytics providers — anonymised/aggregated data only
- Email service providers — for course communications and support messages
- Legal or regulatory authorities — only when required by Thai law
All third-party providers are contractually required to process data only for the purposes we specify.
04
Data Protection Measures
Encryption in Transit
All data exchanged between your browser and our servers is encrypted using TLS (HTTPS). We do not operate on unencrypted HTTP connections.
Secure Storage
Personal data is stored on servers with access controls, firewall protection, and regular security patching.
Access Controls
Only authorised Neuronest staff have access to personal data, and only to the extent needed to perform their role.
Breach Response
If a data breach occurs that may affect your rights, we will notify affected individuals and the relevant authority within 72 hours of becoming aware, where required by law.
Regular Reviews
Our data handling practices are reviewed periodically to ensure they remain appropriate and compliant with applicable regulations.
Minimal Collection
We collect only the data necessary for the purposes described in this policy. Fields marked optional are never required.
06
Your Rights
Under the Thai PDPA and, where applicable, the GDPR, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Right to Access
Request a copy of the personal data we hold about you and information on how it is used.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no longer a lawful reason for us to retain it.
Right to Data Portability
Receive your personal data in a structured, machine-readable format, or ask us to transfer it to another organisation.
Right to Object
Object to processing based on legitimate interest, including direct marketing communications.
Right to Withdraw Consent
Withdraw consent you have given at any time. This does not affect the legality of processing carried out before withdrawal.
If you believe your data protection rights have not been respected, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand. More information is available at pdpc.or.th.
07
Third-Party Links
Our website may contain links to external websites, tools, or resources such as GitHub, documentation platforms, or community forums that may be referenced in course materials. These are provided for convenience and informational purposes.
Neuronest has no control over the content or privacy practices of third-party websites. Clicking a link to an external site means you are leaving our site, and that site's own privacy policy applies from that point. We encourage you to review the privacy notices of any external services you use.
08
Children's Privacy
Neuronest courses are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will take steps to delete that information promptly.
09
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We recommend checking this page periodically. Continued use of our website after a policy change constitutes acceptance of the revised terms. If changes are material, we may also notify registered learners by email.
10
Contact for Data Enquiries
For any questions about this Privacy Policy or to exercise your data rights, contact our data team directly:
Data Controller
Neuronest
222 Ratchadaphisek Road
Huai Khwang, Bangkok 10310
Thailand
Phone
+66 2 277 6048Office Hours
Mon – Fri: 09:00 – 18:00 (ICT)
Sat: 10:00 – 14:00 (ICT)